Privacy Policy

CountdownMail.com is a website where users can create dynamic animated gifs resulting in countdown timers that can be added to emails (the "Network"). CountdownMail.com takes the private nature of your personal information very seriously. This Privacy Policy describes how we collect, use, and protect your personal data, as well as your choices regarding use, access, and correction of your personal data. If you do not agree with the data practices described in this Privacy Policy, you should not use the Website.

Network Visitors

Like most website operators, CountdownMail.com collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor or image request. The purpose of collecting non-personally identifying information is to better understand how visitors use the Network. From time to time, CountdownMail.com may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of the Network.

CountdownMail.com also collects potentially personally identifying information like Internet Protocol (IP) addresses as part of providing the core services. CountdownMail.com reserves the right to use this information as part of using the service, or disclose this information in an aggregated form that does not include specific records. Other personally-identifying information is treated as described below.

Gathering of Personally-Identifying Information

Certain visitors to the Network choose to interact with the Network in ways that require CountdownMail.com to gather personally-identifying information. The amount and type of information that we gather dependf on the nature of the interaction. For example, we ask visitors who sign up for CountdownMail.com to provide a username and email address. Those who engage in transactions with CountdownMail.com – by purchasing access to services, for example – are asked to provide additional information, including personal and financial information required to process those transactions. In each case, CountdownMail.com collects such information only insofar as it is necessary or appropriate to fulfill the purpose of the visitor’s interaction with the service. CountdownMail.com does not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information; however, this may prevent them from engaging in certain Network-related activities.

Children's Privacy

CountdownMail.com does not collect personally identifiable information from children under the age of 16. If you believe that a child has provided CountdownMail.com with personally identifiable information without the consent of his or her parent or guardian, please contact us at [email protected]. If CountdownMail.com becomes aware that a child under age 16 has provided us with personally identifiable information, we will delete such information.

Aggregated Statistics

CountdownMail.com may collect statistics about the behavior of visitors to the Network. For instance, we may monitor the most popular content on the Network to help identify spam. We may display this information publicly or provide it to others. However, CountdownMail.com does not disclose personally-identifying information other than as described below.

Information We Collect

We collect information primarily to provide better services to all of our customers. We collect information you provide directly to us on our Site, such as your name and email address. We may also obtain information from other sources and combine that with information we collect on our Site.

When you visit our Site, some information is automatically collected. This may include information such as the Operating System (OS) running on your device, Internet Protocol (IP) address, access times, browser type, and language, and the website you visited before our Site. We also collect information about how you use our product(s).

We automatically collect information using "cookies" and web beacons. Cookies are small data files stored on your hard drive by a website, and web beacons are electronic images that may be used on our Site or in our emails. Among other things, cookies help us improve our Site, our marketing activities, and your experience. We use cookies to see which areas and features are popular and to count visits to our Site.

Most web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you set your browser to reject cookies, some features may not be available. For more information on how to reject cookies, see your browser's instructions on changing your cookie settings.

Protection of Certain Personally-Identifying Information

CountdownMail.com discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide services available at the Network, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using the Network, you consent to the transfer of such information to them.

Other than to its employees, contractors, and affiliated organizations as described above, CountdownMail.com discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of CountdownMail.com, third parties, or the public at large. If you are a registered user of the Network and have supplied your email address, CountdownMail.com may occasionally send you an email to inform you about new features, solicit your feedback, or keep you up to date with what’s going on with our Service. If you send us a request (for example, via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. CountdownMail.com takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

International Transfers

For users outside the United States, please note that any personally identifiable information you enter into the Network will be transferred out of your country and into the United States. You consent to such transfer through your use of the Network. You also warrant that you have the right to transfer such information outside your country and into the United States.

Payment Information

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payments information (this includes name, location, contact details, and billing information) provided by you may be stored and processed by Paddle.com. All such information is subject to the privacy policy of Paddle.com, which is available here: https://paddle.com/privacy. Paddle and we have a legitimate interest to use provided data for product fulfillment, order processing, fraud prevention, and product support.

Links to Third Party Sites

This Privacy Policy only applies to information collected by CountdownMail.com. This Privacy Policy does not apply to the practices of companies that CountdownMail.com does not own or control, or to employees that CountdownMail.com does not manage. The Network contains links to third-party websites or may display images served from the Network that a third party has placed on a third-party website. Any information you provide to, or that is collected by, third-party sites may be subject to the privacy policies of those sites, if any. We encourage you to read the privacy policies of any third-party sites you visit. It is the sole responsibility of such third parties to adhere to any applicable restrictions on the disclosure of your personally-identifying information, and CountdownMail.com and its affiliates shall not be liable for wrongful use or disclosure of your personally-identifying information by any third party.

Choice/Opt-out

If we ever send you information by email concerning new products, services, or information that you did not expressly request, we will provide you with an email address by which you may request no further notices.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. CountdownMail.com uses cookies to help us identify and track visitors, their usage of the Network, and their Network access preferences. CountdownMail.com visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Network, with the drawback that certain features of the Network may not function properly without the aid of cookies.

Privacy Policy Changes

Although most changes are likely to be minor, CountdownMail.com may change its Privacy Policy from time to time, and in CountdownMail.com's sole discretion. If we do, we will notify you by posting the amended policy on the Network or by emailing you of the nature of the modifications along with a link to the modified document so that you can review it. In all cases, use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected.

Review and Access

Upon your request, we will provide you with a summary of the information we collect about you. You will have the opportunity to correct, update, modify, or delete this information by sending an email to [email protected]. Please note that some information may remain in our records after deletion of your account.

Data Processing Agreement (DPA)

CountdownMail.com acts as a Data Controller for the personal data collected directly from users, and a Data Processor for the data our users upload or process through our services. Specifically, when users embed a timer within an email, we do not store or log your recipient data. We only count the number of timer views for usage determination.

Types of Data Collected

We collect data as described in our Privacy Policy, including but not limited to:

  • Personal information such as name and email address.
  • Payment information for processing transactions, handled by our payment processor, Paddle.com.
  • Usage data including IP addresses, operating system details, and browsing activity.

Purpose of Data Processing

The collected data is used for:

  • Providing and improving our services.
  • Processing transactions.
  • Customer support.
  • Sending service-related communications and updates.

Data Transfers

Your data may be transferred to, and stored at, a destination outside the European Economic Area (EEA) as described in our Privacy Policy. Such transfers are necessary for the performance of our services and are carried out in compliance with GDPR requirements.

Sub-Processors

We may use third-party service providers (sub-processors) to process data on our behalf. Sub-processors may include hosting providers, email communication services, and payment processors. We ensure that these third parties are bound by contracts that comply with GDPR requirements to safeguard your data.

Data Subject Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request copies of your data.
  • Right of Correction: Correct any inaccuracies in your data.
  • Right of Deletion: Request the deletion of your data.
  • Right to Object: Object to the processing of your data.
  • Right to Restrict Processing: Request the restriction of processing of your data.
  • Right to Data Portability: Request the transfer of your data to another organization.

To exercise these rights, contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. These measures include data encryption, access controls, and regular security assessments.

Data Breach Notification

In the event of a data breach, we will notify users and appropriate authorities within 72 hours of becoming aware of the breach if it is likely to result in a risk to the rights and freedoms of individuals.

Retention of Data

We retain personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Upon termination of the service, personal data will be deleted in accordance with our retention policy unless required to be retained by law.

Contact Information

For any questions or concerns regarding this Data Processing Agreement or our data protection practices, please contact us at [email protected].